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FAQ's
Do you ship outside the United States?
Yes and No.
No we do not ship direct internationally, but
Yes, there is an option for you. We have partnered with Bongo International (you can see the floating icon link in the lower left corner of our website). Through this company, you may purchase a U.S. address to have your order delivered and they will ship it to your international address.
We only ship to the continental U.S. addresses.
We do not ship to APO or PO boxes. This store does NOT ship directly to other countries.
Visit two of our other stores which may ship direct to your country
(these stores do not carry all of the same items):
http://bridaleverything.weddingstar.com/search/beach/view-all
(International Shipping available)
http://www.belladonnielle.com/ (U.S. & Canada Only)
Do you offer a print catalog?
No.
We are constantly adding products to our store. Therefore, it is not cost effective to produce a print catalog. Finding the most up-to-date information about products we carry will always be found on our website. If you are looking for something particular, feel free to send us an e-mail at info@beachthemeweddingshop.com. We work with dozens of suppliers and can often find products that we currently don't have listed on our website.
My wedding isn't for another 6 months. When should I place my order?
The sooner the better and for good reason. We are not a manufacturer of wedding favors and accessories, just a retailer. Therefore, we cannot guarantee how long our suppliers are going to maintain inventory of a specific item or when they may discontinue them. So if you see something you like and know that you want it for your wedding,
order it if it is in stock. The second reason is because you want to allow time to review your order when it arrives. If something arrives damaged, you will want time to get a replacement.
When will my order be shipped?
Most of our products are processed through our order system within 2 to 3 business days of receipt and then they ship. If a product takes longer to process and ship (like personalized items) it is usually indicated on the product detail page under "Lead Time". (i.e. It may say 5 to 7 business days + ship time. This means it could take up to a week before it even gets on the truck for shipment.)
How long does my order take to get to me?
Whenever possible, we will dropship an order directly from our supplier. This helps to reduce ship times, however, depending upon where it is being shipped could arrive within a couple of days up to a week. Our dropshippers are located all over the
United States and
Canada. You should safely assume the normal 2 to 3 day processing time and then delivery time. For most non-personalized items expect your order to arrive within 7 to 14 days of placing the order. Yes, there are occasions when it will arrive much sooner. Our advice is to always place your order a minimum of 3 weeks to a month prior to when you need it. Just in case!
At check out my only option for shipping is Ground Shipping. Which carriers do you use?
All of them. We prefer to dropship directly from our suppliers whenever possible because its fastest. Our suppliers use UPS, USPS, and Federal Express. Looking for expedited shipping options? Many times, we can meet your event date without having to charge you expedited shipping charges. Please indicate in the Need Date field when you need your items. Only if we cannot meet your need date using ground shipping methods will you hear from us. If your order requires expedited shipping, we will let you know the costs and you can decide whether to proceed with expedited shipping (we charge the additional amount to your credit card) or you can choose to cancel the order if it will not arrive in time for your wedding or event.
Do you offer expedited shipping?
We do not offer expedited shipping as part of our checkout process. The reason being is that not all items can be expedited. We know that brides have a lot going on and often times may have forgotten something last minute. And we do our best to accommodate you, however, many times it is not within our control to have something rush delivered. If your event is further than 7 days out, it's always best to provide your
"NEED DATE" in the field provided. If we absolutely cannot meet your need date, we will notify you as soon as possible and offer a refund if you prefer to cancel your order. If expedited shipping is required and needed for an order that is placed, we will notify of the additional cost to do so.
How can I find out the status of my order?
At the very top of each page is a truck icon with the words
"Order Tracker". If you created a user name and password when you placed your order on the registration page, you can access you order by inputting this information. If you opted for an anonymous registration (no user name or password) then you will NOT be able to check the status. Feel free to send an e-mail to info@beachthemeweddingshop.com with your order number in the subject line and we will be happy to provide you with the status. (If we have placed the order to dropship from our supplier, sometimes we may need to check the status with them prior to notifying you.)
Additionally, we DO send out an e-mail once your order has been completed and have a shipping tracking number for you. Make sure that you check your e-mail and spam filter for notifications. This is an automatically processed e-mail from our order system and not all e-mail filters allow the e-mail to come through.
OUR OFFICES WILL BE CLOSED 12/24/11 - 1/2/12 FOR THE HOLIDAYS. You may still place orders during this time, however, they will not be processed until 1/4/12.
What are your shipping charges?
For orders ground shipped within the continental U.S., our minimum ship charge is $9.95. For U.S. orders that total (product total) $150 or more, shipping is FREE (
up to $34.95). Exclusions are perishable items like chocolates or heavy items like water bottles, sand and beach glass. For certain products, when purchased separate, we can ship via United States Postal Service Priority Mail. These products indicate a shipping credit on the product details page if we can ship them for less than $9.95. If you have requested a rush delivery (meaning that you need the product before the lead times listed and we can accommodate you), we will notify you of any additional charges for the expedited delivery and charge you accordingly.
My order arrived damaged? What do I do?
Should you receive a damaged item or an error in your order caused by us, please send an e-mail with your order number in the subject line to
info@beachthemeweddingshop.com
within 3 days of receipt of your order and we will send out a replacement at no charge.
What is your return policy?
Return Policy
ALL CUSTOM ORDERS & ORDERS WITH PERSONALIZATION ARE FINAL
Any and all returns of other unopened and unused products must be accompanied by an RA (Return Authorization) number which may be obtained by contacting us via e-mail at info@beachthemeweddingshop.com
WITHIN THREE DAYS OF RECEIPT
of your order. Please include the following in your e-mail subject line:
RETURN ORDER ID#(your order id #goes here)
Should you receive a damaged item or an error in your order caused by us, please e-mail us at info@beachthemeweddingshop.com within 3 days of receipt of your order and we will send out a replacement at no charge.
(This policy can vary on personalized items with minimum quantity purchases. See individual product descriptions for this policy. i.e. personalized votive candles require a minimum purchase of 36 candles. Therefore, we recommend that you purchase more than the required amount in the event of damage. We will only issue credit for damaged items, not replacements.)
A 20% Restocking Fee may be charged on some returns.
What is the best way to contact you?
FASTEST WAY TO REACH US
is via E-mail at
info@beachthemeweddingshop.com
. Customer Service inquiries with regard to orders already placed should have your order number in the subject line. We will respond to your inquiry as soon as possible.
OUR CALL CENTER WILL BE CLOSED 12/24/11 - 1/2/12 FOR THE HOLIDAYS. You may still place orders during this time, however, they will not be processed until 1/4/12.
Additionally, we often have a personal shopper available via internet chat. Look at the top of our website to see if our operator is online. If offline, you can also leave a message and we will respond as soon as possible.
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